Questions & Answers
Ask us anything.
The questions we get most often — from first-time homestay guests to returning travelers who just want to double-check something.
Booking & Payment
How do I book a homestay?
Choose your region, pick your dates, select a homestay you like, and book instantly. Payment is secure and processed through our platform. You'll receive immediate confirmation and be connected with your host through messaging.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express). For Moroccan residents, we also offer bank transfer. All transactions are encrypted and secure.
Can I book for just one night?
Minimum stays vary by homestay, typically 1-2 nights. That said, we recommend at least 2-3 nights in one place — homestays reveal themselves slowly, and short stays don't give you time to feel at home.
What's your cancellation policy?
Most homestays offer full refunds for cancellations made 7+ days before arrival. Within 7 days, policies vary by host and are clearly stated on each listing. We encourage travel insurance for added peace of mind.
Are there hidden fees?
No. The price you see is the price you pay. No surprise cleaning fees, resort fees, or service charges added at checkout. What's included (meals, activities) is listed transparently on each homestay page.
During Your Stay
Do I need to speak Arabic or French?
No. Basic French is helpful but not required. Many hosts speak some English, and communication through gestures, smiles, and translation apps works wonderfully. Connection transcends language — you'll be surprised how much you can "talk" without sharing one.
What about food? I have dietary restrictions.
Moroccan families take enormous pride in feeding their guests. Meals are typically home-cooked and generous. Please tell your host about any dietary needs (vegetarian, vegan, gluten-free, allergies) when you book. Most hosts accommodate easily. Very strict dietary needs in remote areas may be challenging — just let us know and we'll help you find the right match.
What should I wear?
Morocco is relatively relaxed, but in family homes and rural areas, modest dress is appreciated: shoulders covered, no very short shorts. In the mountains and desert, dress warmly at night — temperatures drop more than you'd expect. A scarf is useful everywhere.
Will I have privacy?
Yes. You'll have your own bedroom (private or shared with your travel companions). Common spaces — the living room, the kitchen, the garden — are shared with the family. You can be as social or as quiet as you want. Nobody will hover.
Is WiFi available?
WiFi is common in city homestays (Marrakech, Essaouira) and increasingly available in mountain villages. It's rarer in remote Sahara or deep Atlas locations. Every listing clearly states what's available. We gently encourage you to embrace the digital quiet — it's part of the experience.
Can I bring my children?
Absolutely, and we encourage it. Moroccan families adore children, and homestays are wonderful for kids — they learn more in a week than they would from a month of museums. Many of our host families have children of their own, and friendships form quickly across language barriers.
Can I drink alcohol?
Most Moroccan families don't drink alcohol for religious reasons. You generally shouldn't bring alcohol into a homestay unless your host has explicitly said it's welcome. In city homestays (especially Marrakech and Essaouira), plenty of restaurants and bars serve alcohol if you'd like a drink out.
Practical Matters
How do I get to my homestay?
Many homestays are in rural areas. Hosts can often arrange transfers from the nearest town or airport for a reasonable fee. City homestays are typically walkable from main squares or a short taxi ride. Transport details are in each listing, and your host will help you plan.
Are homestays safe?
Yes. Every homestay on our platform has been personally visited and vetted. Morocco is a very safe country to travel in generally, and homestays are among the safest accommodations because you're part of a family. As with any travel, use common sense and respect local customs.
What about bathrooms?
Each listing clearly states whether bathrooms are private or shared, Western-style or traditional. All are clean and functional. In more remote areas, bathroom styles may differ from what you're used to — but they work, and they're properly maintained.
Do hosts speak to me through the day?
As much or as little as you want. Meals are a natural time to connect, and most guests find evenings around tea to be their favorite moments. But you're not obligated to entertain anyone, and your hosts understand that travelers need rest and downtime.
Should I bring a gift?
Not required, but always appreciated. Something small from your home country is lovely — chocolates, a small souvenir, photos of where you live. Flowers or fresh fruit from the local market are also wonderful. The thought matters more than the price.
Should I tip my host?
Tipping is not expected but is always appreciated, especially for exceptional hospitality or if your host goes above and beyond (organizing activities, long conversations, extra meals). A reasonable tip is 50-100 MAD per day of stay, given discreetly at departure.